For your clients
The questions your clients will ask
These are the answers our patient support team gives, so you know exactly what your clients experience. Your front desk never has to answer any of them.
Who is actually treating me?
Licensed US clinicians from Beluga Health, an independent physician-led medical network. Every consultation is a live visit; every prescribing decision is made by a clinician who has reviewed your health history.
Is this safe?
Treatment is only prescribed where a licensed clinician determines it's clinically appropriate for you, after reviewing your health history. Not everyone qualifies, and ongoing care includes side-effect support and dose management.
Do I need insurance?
No. Programs are cash-pay with transparent monthly pricing shown on the storefront before you commit. No insurance paperwork, no surprise bills.
Can I pay over time?
Yes. Plans of three months or longer can be split into installments with Klarna, Afterpay, or Affirm at checkout. No membership or consultation fees, and shipping is included.
When am I charged?
We place a temporary hold on your card at checkout. You're only charged if a clinician prescribes; if you're not eligible, the hold is released. You can cancel anytime before your next billing date.
How quickly will I get my medication?
After your consultation, prescriptions, where appropriate, are filled by our pharmacy network and shipped to your door, typically within days.
What if I have side effects or questions?
You message our care team anytime. Anything medical goes straight to a clinician. The spa's staff are never involved in your medical care.
Does the spa see my medical information?
No. Your medical records stay with the clinical team under HIPAA. The spa never sees your health information, only you and your care team do.
Am I guaranteed a prescription?
No, and you should be wary of anyone who says otherwise. A licensed clinician decides what's appropriate for you. If treatment isn't right, we'll tell you.
Can I cancel?
Yes, anytime. Programs are monthly subscriptions with no lock-in and clear cancellation terms shown upfront.
All patient support is handled by SPA Healthcare's care team and, for medical matters, licensed clinicians. Spa partners provide marketing services only.
Every consultation on your branded storefront is a live visit with a US-licensed clinician from Beluga Health - the independent, physician-led medical network that delivers care for SPA Healthcare storefronts, led by Dr. Jonah Mink, MD.
Your clients get answers. You get the credit.
Book a call to see the full patient experience on a live branded storefront.